Amenity and Gate Access

Q: How do I request a new EAST POOL key, gate access device, entry code, or call box listing (if applicable)? 

A: Please click HERE to request your gate access devices.

Q:  How do I get access to the MAIN pool?  

A:  You will need to reach out to First Service Residential to request access to the Main pool.

Q:  How do my guests and visitors enter the community? 

A:  Guests are encouraged to use the call box for access.  

  • Your guest will arrive at the call box, scroll through to find your name, then will press a number shown next to your name.  
  • The call box will ring up to your phone. 
  • You will have one minute of talk time to determine who is at the gate. 
  • To let them in, press “9” on your phone to open the gate.

Q: How do I pay for my gate access device? 

A. Any charges will be billed to your HOA account. Click HERE to pay for any applicable charges.  

NOTE:  Charges will not be reflected on your account until your request has been processed and finalized.

Q: My gate access device is no longer working. What do I do? 

A: If your access device has dead or dying batteries, please change them with known-good batteries.

If that does not resolve your issue, please email Be sure to include your name, address, and device number in your email.